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Delivery & Returns

DELIVERY

We aim to despatch orders received Monday to Friday before 1pm on the same day.

For the UK we offer two delivery services:

1. Standard Delivery

  • Dispatched by Royal Mail which has a target delivery of next working day - this does not apply to the Scottish Highlands and Islands
  • More than 95% of UK orders sent Royal Mail are delivered on the next working day
  • Free standard delivery is offered for orders over £50 including VAT

2.  Premium Delivery

  • Dispatched by DPD which has a target delivery of next working day - this does not apply to the Scottish Highlands and Islands 
  • Signature is required unless DPD is notified by the customer
  • Free premium delivery is offered for orders over £50 including VAT

 

Delivery Terms and Conditions 

4. Delivery and Risk

4.1 Subject to the provisions of Conditions 4.2 and 4.3, the Seller shall deliver the Goods to the Delivery Address and delivery of the Goods shall be deemed to have occurred immediately upon the arrival of the Goods at the Delivery Address.

4.2 If the Delivery Address is the Seller’s premises, the Buyer shall be responsible for collecting the Goods therefrom.. Goods shall be collected between 08:30 and 17:00 on a Working Day within five (5) Working Days of the date on which the Seller informs the Buyer that the Goods are available for collection. Delivery of the Goods shall be deemed to have occurred on the Seller placing the Goods at the Buyer’s disposal at the time of collection or at 17:00 on the final date for collection of the Goods, whichever is the earlier to occur.

4.3 If the Delivery Address is outside mainland Great Britain, the Goods shall be delivered DDU (as such term is defined in Incoterms, 2000 edition) at the Delivery Address. Delivery of the Goods shall be deemed to have occurred on completion by the Seller of its obligations pursuant to such Incoterm. Where this Condition 4.3 applies, it shall take precedence over any other conflicting provision in these Conditions relating to the parties’ respective delivery obligations.

4.4 Time for delivery of the Goods shall not be of the essence of the Contract and any times or dates relating to delivery provided by the Seller are non-binding estimates only. The Seller shall have no liability to the Buyer in respect of or in connection with any delay in delivery of the Goods. In particular but without limitation, if Condition 7.4 applies Goods will not be despatched or made available for collection until payment in full in cleared funds of the Total Contract Price has been received by the Seller.

4.5 With immediate effect from the time delivery of the Goods is deemed to have occurred pursuant to Conditions 4.1, 4.2 or 4.3, risk in the Goods shall pass to the Buyer and the Seller shall have no further obligations whatsoever in relation to the transportation, care or storage of the Goods. 4.6 If any Goods are still in the possession of the Seller after a period of five (5) Working Days from the deemed delivery date, the Seller shall have the right (without giving notice to the Buyer) to dispose of the Goods in any manner it sees fit, including re-selling the Goods and retaining any proceeds of sale. The Buyer acknowledges and agrees that nothing in this Condition

4.6 shall be construed as preventing the Seller from taking any action against the Buyer for recovery of the Total Contract Price (or, if the Seller exercises its right to re-sell the Goods, such part of the Total Contract Price as is not recovered by the Seller by way of the proceeds of such re-sale) and any losses, damages, costs and/or expenses incurred by the Seller in connection with such disposal.

4.7 The Seller may, at its option, deliver Goods by separate instalments, in which case each instalment shall be treated as a separate contract on and subject to these Conditions. No breach by the Seller of any one contract relating to an instalment shall entitle the Buyer to any right of action, cancellation or termination in respect of either the Contract as a whole or any contract relating to any other instalment.

5. Loss and Damage in Transit and Inspection of Goods on Delivery

5.1 The Seller shall only be liable for any loss or damage to the Goods in transit if Conditions 4.1 or 4.3 apply to the Contract and the loss or damage occurs prior to the point at which delivery of the Goods is deemed to have occurred pursuant to Condition 4.1 or 4.3 (as applicable) and either:

(a) the loss or damage is notified to the Seller by the Buyer in writing within 48 hours from the time of deemed delivery; or

(b) in the case of total loss, the non-arrival is notified to the Seller in writing within 48 hours of receipt by the Buyer of the Seller’s invoice for the Goods.

5.2 Without prejudice to the provisions of Conditions 5.1 and 8.5, the Buyer shall inspect the Goods for defects immediately following collection or delivery and unless the Buyer notifies the Seller of any alleged defect in the Goods within seven (7) days of the date of delivery or collection of the Goods the Buyer shall be deemed to have accepted the Goods as delivered.

5.3 The Seller’s liability in respect of any alleged damage or defect notified to it pursuant to Conditions 5.1 or 5.2 shall be conditional upon the Buyer, in accordance with the Seller’s instructions, promptly making available for collection by the Seller or returning to the Seller at the Buyer’s cost the allegedly damaged or defective Goods.

5.4 Without prejudice to the provisions of Condition 8.5, the Seller’s liability in relation to any claim under this Condition 5 shall in all circumstances be limited (at the Seller’s sole option) to the replacement or repair as soon as reasonably practicable of any Goods which the Seller finds to be lost, damaged or defective or, where payment for such Goods has already been made by the Buyer, crediting the Buyer with the relevant amount of the Total Contract Price and, if applicable, the reimbursement to the Buyer of the Buyer’s reasonable costs incurred in returning such Goods to the Seller.

RETURNS

We know that you will be pleased with your purchases from Xpres Craft. However, there may be occasions when you will need to return items to us. Please note that we cannot accept returns that are not accompanied by a copy of our 'Returns Authorisation Note' - which you should receive via email once your return is processed. Please refer to our Terms & Conditions for full details regarding our returns policy.

Items Damaged In Transit

If any items were damaged in transit, your rights will be affected unless you report it to us within 48 hours. If the items are visibly damaged on receipt, you should sign the carrier's delivery note accordingly.

Subject to our Terms & Conditions, once the damaged goods are received back at our distribution centre, we'll issue a replacement or credit note and full refund to you via your original payment method and reimburse your reasonable return carriage costs.

If immediate replacements are required we will invoice you for these goods.

 

Faulty Items

Please refer to paragraph 8 of our Terms & Conditions for full details. Items returned under warranty should be received in their original packaging complete with all accessories and documentation. Once we have verified the fault, we'll issue a replacement or credit note and full refund to you via your original payment method and reimburse your reasonable return carriage costs.

We test returned items, and if a returned item is found not to be faulty by our technicians we will return the item to you. In this instance you will be liable for the return carriage.

If immediate replacements are required we will invoice you for these goods.

 

Changed Your Mind?

If, for any reason, you are not entirely satisfied with your purchase, you can choose to exchange for an alternative item or receive a refund less the cost of delivery. Unless faulty, we ask that you return the goods unused and with the original packaging intact within 30 days of purchase to the address below. You can return part of an order (if you have used some items) and we will refund the value of the unused items.

Please contact us before returning any goods and ensure that you enclose your order details with the return goods. Items returned outside the 30 day cooling off periods will only be refunded if the return has been authorised by our customer service team. Please note that your statutory rights are not affected.

Xpres Craft
Oakridge Park
Trent Lane
Castle Donington
DE74 2PY
UK

Please note that we are not responsible for return postage unless in exceptional circumstance that an item is faulty or has been mis-described. In this case, you will need to cover the cost of return and we will refund it after the item has been inspected.  When you return goods, please retain proof of posting from your shipper. Without this we cannot be responsible for any items that fail to reach us.

We aim to process all returns within 48 hours of reaching us and will email or write to confirm when this has been done. Sometimes the limitations of the banking system mean that the refund may take a further few days to show up on your bank statement.

 

Returns Terms and Conditions 

8. Warranty

8.1 Subject always to Conditions 8.4 and 8.5, the Seller warrants to the Buyer that the Goods shall, for a period of six months commencing on the date on which delivery is deemed to have occurred (the “Warranty Period”):

(a) be of satisfactory quality; and

(b) be fit for their purpose. 

 

8.2 If, during the Warranty Period, the Buyer becomes aware of any breach of the warranty at condition 8.1 the Buyer shall:

(a) within five (5) Working Days of discovering the relevant breach, supply the Seller with written particulars of the same; and

(b) in accordance with the Seller’s instructions, promptly make available for collection by the Seller or return to the Seller at the Buyer’s cost the allegedly non-conforming Goods.

8.3 The Seller’s liability in relation to any breach of warranty claim under this Condition 8 shall in all circumstances be limited (at the Seller’s sole option) to the replacement or repair as soon as reasonably practicable of any Goods which the Seller finds to be non-conforming or, where payment for such Goods has already been made by the Buyer, crediting the Buyer with the relevant amount of the Total Contract Price and, if applicable, the reimbursement to the Buyer of the Buyer’s reasonable costs incurred in returning such Goods to the Seller.

8.4 The Seller shall have no liability to the Buyer for any breach of warranty under this Condition 8:

(a) unless the Buyer has complied with its obligations under Condition 8.2;

(b) if the non-conformity in question was caused by damage in transit and either the Seller is not, pursuant to Condition 5.1, liable for such damage or such damage should have been (but was not) notified to the Seller in accordance with Condition 5.1;

(c) if inspection of the Goods by the Buyer pursuant to Condition 5.2 ought reasonably to have revealed the non-conformity in question and/or the non-conformity should have been, but was not, notified to the Seller in accordance with Condition 5.2;

(d) if the non-conformity in question was caused or aggravated by any act or omission on the part of the Buyer, its employees, officers, representatives or customers, including: (i) any use, handling, assembly or storage of the Goods in any manner contrary to any instructions provided by the Seller and/or good trade practice; or (ii) any modification or alteration of the Goods;

(e) for non-conformities caused by normal wear and tear; and/or

(f) if the Buyer makes any further use of the allegedly non-conforming Goods after discovering the non-conformity.

8.5 Save as provided in Condition 5.1, the Seller shall have no liability to the Buyer for any damage to or defect or non-conformity in any Goods which are hardware, including cutters, printers, heat presses, engraving and embroidery machines, and the warranty at Condition 8.1 shall not apply thereto. The Buyer shall, however, use reasonable endeavours to pass on to the Buyer, to the extent it is legally entitled to do so, the benefit of any warranty provided to it by the manufacturer of the Goods.

9. Limitation of Liability

9.1 Subject always to Condition 9.2:

(a) the Seller’s total liability to the Buyer in connection with any and all claims arising out of or in connection with the performance or contemplated performance of the Contract shall not exceed the Total Contract Price;

(b) in no circumstances shall the Seller be liable to the Buyer for: (i) any loss of income, loss of profit, loss of business, loss of contract, depletion of goodwill, wasted expenditure or any other economic loss (in each case whether such loss is direct, indirect or consequential); or (ii) any indirect or consequential loss or damage of any kind whatsoever; and

(c) save as expressly provided in these Conditions, all warranties, conditions, and other terms implied by statute or common law in relation to the Goods are hereby excluded from the Contract.

9.2 Nothing in the Contract shall be interpreted as excluding or limiting the liability of the Seller for any matter in respect of which it would be illegal or unlawful for the Seller to do so, including for death or personal injury resulting from negligence.

9.3 Any reference in the Contract to the Seller’s liability to the Buyer shall mean any liability of the Seller to the Buyer whatsoever, whether arising in contract, tort (including negligence and breach of statutory duty), misrepresentation or otherwise.

10. Cancellation and Termination

10.1 Subject always to Condition 10.2, no cancellation of the Contract by the Buyer shall be binding on the Seller unless agreed in writing by the Seller. Any agreed cancellation shall be subject to the conditions that:

(i) any and all costs, charges and expenses incurred by the Seller in connection with the Contract up to the date of cancellation shall be reimbursed by the Buyer to the Seller forthwith on demand; and

(ii) any returned Goods shall be subject to a restocking charge of up to twenty per cent (20%) which shall be reimbursed by the Buyer to the Seller forthwith on demand.

10.2 The Seller shall have the right to terminate the Contract without liability to the Buyer immediately on giving the Buyer notice if:

(a) the Buyer commits any breach of either the Contract (including any contract relating to an instalment of Goods) (other than a failure to pay the Total Contract Price or any part thereof by the due date) or any other contract between the Buyer and the Seller and fails to remedy such breach (if capable of remedy) within seven (7) days of notice from the Seller specifying the breach and the remedy required; or

(b) the Buyer fails to pay the Total Contract Price or any part thereof by the due date; or

(c) any of the events set out in Condition 6.5.2(i) to (xi) occur.

10.3 The Buyer acknowledges that the provisions of Conditions 4.4, 4.6, 5, 6.1, 6.2, 6.3, 6.5, 6.6, 6.7, 7, 8, 9, 10.1, 12, 13, and this Condition 10.3 shall survive the termination or cancellation of the Contract, howsoever arising.

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